We are awaiting a specialist to rectify the problem. We are experiencing hot water issues due to inadequate hot water tanks and pumps. Guests can chose to increase or decrease temperature at will. This saves on electricity and also consistent with Diamond standard. The air conditioning is set at 72 degrees and will automatically cut off once it reaches the set degree. Service will improve once we complete our WIFI system. There is no coverage outside the units at this point. Indeed, connection can be slow at various overall usage times, and the number of equipment used in the unit. However, we are currently replacing all damaged stoves. We admit we should have done a better pre-arrival inspection. We’ve spoken to the Restaurant management and they will cut back on their phone blasts. We anticipate refurbishment of the unit this year which will include a furniture change. We are sorry you did not share in those sentiments. The mattresses we have are the Diamond brand standard and usually complimented by our guests on how comfortable they are. The lighting malfunction should have been addressed prior to your arrival however fluctuations in electricity output on the island can cause uncontrollable breakage. We are currently changing the sliding glass doors through our annual maintenance program. Falling molding in the room is most certainly a rare and unacceptable occurrence. However, a more aggressive approach will be implemented to keep the elevators clean. Frequent usage from the beach goers may have resulted in a less than tidy elevator appearance depending on the time of day. This will be discussed with Housekeeping for improvement. Please allow us to extend our most sincere apologies for the multiple in-room maintenance issues, service shortfalls, you endured. While your comments are certainly disheartening, we appreciate you expressing your review. Barcelo Bavaro Palace All Inclusive Resort.Hotels with Complimentary Breakfast in St Martin / St Maarten.
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